FAQ
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General Questions
What forms of payment do you accept?
Session fees are paid in advance—online—via credit card, check, or ACH (direct deposit).
Sarah does not accept payment at the studio, so please be sure to complete your payment before your session date. You can find payment links for individual headshot sessions or events on the pricing page of the website.
What if I need to reschedule my session?
If you cancel your session without at least 24 hours’ notice, the full session fee will be forfeited and is non-refundable. Sessions may be rescheduled, but they must be completed within one year of the original booking.
When will I get my photos, and how long will my proofs be available for review?
Typically it takes 3-5 business days for clients to receive their proofs. Rush orders are available for an additional fee.
Proof galleries will be available for 30 days from the time of the session. Clients are expected to place their orders within that time. I typically send a reminder to clients if I don’t hear from them right away. However, if the client has not contacted me and has not ordered after 90 days, the gallery will be removed and the session deleted.
I require full payment for prints and products at the time of ordering. No order will be designed or submitted until paid in full.
Do you use natural or studio light?
Both! It allows for a variety of looks.
I wear glasses – is that a problem?
It will be if your lenses aren't anti-glare. Please make certain they are before your session because editing out glass glare can be problematic. If you don’t wear glasses but want to bring some as a prop, you still need to make sure the glasses are anti-glare.
Do I own the images?
Clients are granted licensure to use the photographs for professional purposes, while I retain full copyright as the photographer. This means you can use the images as needed for business, marketing, and promotional use, but copyright remains with Sarah Morreim Photography and Video.
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